In the mitgehn project, volunteers ‘silently’ accompany people with low incomes who are contacting public authorities, or health-care institutions. Their role is not to provide advice or act as representatives: they are just present but hardly speak. This makes it easier for people experiencing poverty to take up services or benefits, and they feel less anxiety, stress and psychosocial pressure in contacts with authorities. mitgehn enables and enhances voluntary commitment, and the volunteers gain insights into the everyday life of disadvantaged people.
Come Along
Nositelj projekta: Die Armutskonferenz - Österreichisches Netzwerk gegen Armut und soziale Ausgrenzung; Austrian Anti Poverty Network ("Die Armutskonferenz") – Austrian Network against Poverty and social exclusion
Odgovorna osoba: Mag. Robert Rybaczek-Schwarz
2023
Nagrada u vrijednosti od 2000 eura
AT
Civilno društvo / Društvena ekonomija
Siromaštvo
Socijalna i zdravstvena skrb
Pravo, Pravednost
O čemu je riječ?
Izazov
Many people who are disadvantaged due to unemployment, poverty or a visible disability are frequently and continually shamed. This often occurs when in contact with public authorities or health-care institutions (at doctor's offices, hospitals or public authorities), and results in stress and health problems.
Ideja
In previous projects, people experiencing poverty noted that the presence of another person would be a useful strategy to prevent them from being shamed at public authorities. Moreover, that their role is not to provide advice or act as representatives: they are passive participants. With this in mind the Come Along – Against Exclusion and Shaming project was founded.
Akteri
The project has received numerous requests for its services from people experiencing poverty. All stakeholders were involved in the development and implementation of the project: people experiencing poverty, volunteers, staff of public authorities, and services, who contributed feedback and reactions.
Učinak
Through the Come Along project, those affected are supported in better asserting their rights and attending appointments with less fear, stress, and psychosocial pressure. The project enables and enhances voluntary commitment, and the volunteers gain insights into the everyday life of disadvantaged people.
Transfer
The developed concept for the project is transferable to other organisations, allowing them to also incorporate the idea of the Come Along project into their services. Interested organisations are supported and advised in the implementation, and experiences from the pilot project are shared.
Photos © Nell Leidinger
Ocjena žirija
“Just being present” and listening can contribute more than we would think, purports the Come Along project. Matching silent companions as buddies with people experiencing poverty, as an anti-discrimination measure, is an out-of-the-box idea. The project informs public officers, volunteers, and helps reduce stress levels of disadvantaged people at the same time. An innovative approach to combat the persistent social problems of exclusion and shaming
